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Effective Date: August 29, 2026
By requesting or receiving service from V&B Mobile Auto Repair, you agree to the following service terms and policies. These terms are intended to provide clear expectations regarding appointments, pricing, repairs, roadside service, payments, and customer responsibilities.
SERVICE REQUESTS & APPOINTMENTS
Submitting a service request through our website does not guarantee or confirm an appointment. V&B Mobile Auto Repair will review your request and may contact you for additional information before confirming service availability, pricing, location, and appointment time.
SERVICE CALL & TRAVEL FEES
A standard mobile service call is $125 and includes travel within the first 25 miles and the initial service visit. Travel beyond the included 25-mile service area is charged at $2.00 per additional mile.
Service-call and travel fees are separate from parts, materials, and additional labor unless otherwise stated in your estimate.
LABOR & ESTIMATES
Standard labor is $125 per hour unless a different rate is quoted before service begins. Parts, materials, and other applicable charges are additional.
Whenever practical, V&B Mobile Auto Repair will provide an estimate or discuss expected charges before repairs are performed. Additional work beyond the originally approved service will not be performed without customer authorization.
24-HOUR ROADSIDE SERVICE
Roadside service calls are available 24 hours a day, 7 days a week, subject to technician availability, location, weather, safety, and vehicle condition.
Roadside calls outside our normal 7:00 AM–9:00 PM service hours have an initial service-call fee of $175, which includes travel within the first 25 miles and the initial service visit. Additional labor is $125 per hour, and parts and materials are additional.
V&B Mobile Auto Repair does not provide towing services.
PARTS & MATERIALS
Parts, fluids, supplies, and other materials required to complete a repair are charged separately unless specifically included in an estimate.
No additional parts or repairs beyond the approved work will be added without customer authorization.
CUSTOMER-SUPPLIED PARTS
Customers may provide their own parts with prior approval from V&B Mobile Auto Repair. The customer is responsible for ensuring customer-supplied parts are correct and compatible with the vehicle.
V&B Mobile Auto Repair is not responsible for defects, incorrect fitment, premature failure, or warranty claims involving customer-supplied parts. Additional labor resulting from incorrect or defective customer-supplied parts may be charged at the applicable labor rate.
CANCELLATIONS & RESCHEDULING
Customers should provide as much notice as possible when canceling or rescheduling an appointment.
A cancellation fee may apply if an appointment is canceled after the technician has begun traveling to the service location or has already arrived. Any applicable fee will be communicated to the customer.
PAYMENT
Payment is due upon completion of service unless other arrangements have been approved in advance. Customers are responsible for all approved service-call fees, labor, parts, materials, travel charges, and other authorized charges.
A 30% deposit is required when parts must be ordered for a scheduled repair. The deposit must be paid before parts are ordered and will be applied toward the customer’s final invoice.
If an appointment is canceled after parts have been ordered, any refund of the deposit may be reduced by non-refundable parts charges, return fees, shipping costs, or other costs incurred by V&B Mobile Auto Repair.
The remaining balance is due upon completion of the service unless otherwise agreed in writing.
PARTS & WORKMANSHIP WARRANTY
Any warranty on parts supplied by V&B Mobile Auto Repair is subject to the applicable manufacturer’s warranty and any warranty terms provided at the time of service.
Any workmanship warranty offered by V&B Mobile Auto Repair applies only to the specific work originally performed and does not cover unrelated failures, normal wear, misuse, customer-supplied parts, or failures caused by other vehicle components.
LIMITATION OF LIABILITY & VEHICLE CONDITION
V&B Mobile Auto Repair is not responsible for pre-existing vehicle damage, defects, wear, corrosion, rust, deteriorated components, or conditions unrelated to the services performed.
During repairs, aged, rusted, seized, brittle, or previously damaged parts or fasteners may break or require additional repair. If additional work or parts are required, the customer will be notified and authorization will be requested before additional repairs are performed whenever practical.
V&B Mobile Auto Repair is not responsible for failures of unrelated vehicle components occurring before, during, or after service unless directly caused by negligent workmanship performed by V&B Mobile Auto Repair.
Customers are responsible for providing accurate information regarding the vehicle’s condition, previous repairs, modifications, and known problems when reasonably requested.
CUSTOMER AUTHORIZATION
By requesting service from V&B Mobile Auto Repair, the customer authorizes V&B Mobile Auto Repair to inspect, diagnose, and perform the services that the customer has approved.
The customer agrees to pay all authorized service-call fees, labor charges, travel charges, parts, materials, deposits, and other approved charges associated with the service.
Any additional repairs or charges beyond the originally approved work will require customer authorization whenever practical before the additional work is performed.
CONTACT INFORMATION
Questions regarding these Service Terms & Policies may be directed to:
V&B Mobile Auto Repair
Phone: 240-722-9606
Email: service@vandbmobileauto.com
Website: vandbmobileauto.com